Return & Refund Policy

Hassle-free returns and customer satisfaction is our priority at Ella Gadgets Store

Last Updated: March 20, 2026

Return Period

7 Days

For unused items in original condition

Warranty

6-12 Months

Manufacturer warranty on all gadgets

Refund Processing

3-5 Days

After item inspection and approval

Free Returns

Lagos Only

For defective items within Lagos

Standard Return Policy

Eligible for Return

  • Items within 7 days of delivery
  • Unopened and unused products
  • Original packaging intact
  • All accessories and manuals included
  • Receipt or proof of purchase

Non-Returnable Items

  • Opened software or digital items
  • Personal care devices
  • Customized or special orders
  • Items without original packaging
  • Damaged due to misuse
Product Category Return Period Condition Required Warranty
Smartphones & Tablets 7 Days Unused, original packaging 12 Months
Smartwatches & Wearables 7 Days Unworn, original packaging 12 Months
Audio Devices (Earbuds, Headphones) 5 Days Unused, hygienic seal intact 6 Months
Accessories (Cases, Chargers) 5 Days Unopened packaging 6 Months

How to Return an Item

1

Initiate Return

Contact us via WhatsApp or email with your order number

2

Get Approval

Receive return approval and return shipping address

3

Pack Item

Securely pack item with all accessories and original packaging

4

Ship Back

Send item back (customer covers return shipping unless defective)

5

Inspection

Item inspected within 48 hours of receipt

6

Refund/Exchange

Refund processed or replacement shipped

Refund Information

Refund Timeline

  • Inspection: 24-48 hours
  • Processing: 3-5 business days
  • Bank transfer: 5-7 business days
  • Card refund: 7-10 business days

Refund Methods

  • Bank Transfer (Local banks)
  • Card Refund
  • Store Credit (Immediate)
  • Mobile Money
100%

Full Refund

For items returned within 7 days in original condition, defective items, or wrong items shipped.

85%

Partial Refund

For items with opened packaging but unused, or missing non-essential accessories.

0%

No Refund

For items returned after 7 days, used items, or items damaged by customer.

Warranty Coverage

Covered Under Warranty

  • Manufacturing defects
  • Hardware malfunctions
  • Battery issues (within 6 months)
  • Charging port defects
  • Screen defects (dead pixels)

Not Covered

  • Physical damage (cracks, drops)
  • Water damage
  • Normal wear and tear
  • Unauthorized repairs
  • Electrical Damage
  • Lost or stolen items

How to Make a Warranty Claim

  1. Contact us within the warranty period
  2. Provide order number and photos/videos of the issue
  3. Ship the item to our service center (Lagos address provided)
  4. Item inspection (2-3 business days)
  5. Repair or replacement processed

Frequently Asked Questions

Can I return an item if I just changed my mind?

No, you can't return item because you changed mind.

How long does the refund take?

Once we receive and inspect your return (24-48 hours), refunds are processed within 3-5 business days. Bank transfers may take an additional 2-3 business days to reflect in your account.

What if I received a damaged or wrong item?

Please contact us immediately within 24 hours of delivery. We'll arrange for pickup (within Lagos) or provide a return shipping label. You'll receive a full refund or replacement at no cost.

Do you offer exchanges?

Yes, we offer exchanges for defective items or if you received the wrong product. For size/color exchanges, please return the item and place a new order for faster processing.

Who pays for return shipping?

For defective items or wrong shipments, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs. Returns within Lagos may be eligible for free pickup.

Need Help with a Return?

Our customer service team is here to assist you with any return or warranty issues

WhatsApp Us Call Us

Returns Support: Mon-Fri, 9am - 6pm